The Chemical Reaction of Mixing Water, Vinegar and a Rubber Bag
So yesterday, I was busy being my sweet, charming self, when a couple comes to my store. They received a gift, they told me, a wedding gift SIX MONTHS AGO. And now they want to return it because for some strange reason, the six month old gift no longer works. Chances are Mr. Douche McHosin (names are changed to protect the idiotic) probably sat in his own feces while flinging said gift against the wall in an attempt to fix it. Who knows? But I said none of this and instead smiled sweetly and informed them of our two week return policy. That said, I told them that I'd get the manager, because she'd probably tell me that it was alright to return it.
They don't have a receipt, they told me, because it was a gift. Um, yeah, okay. This was about the time my bullshit meter started going off the chart, but I did not call their bluff and instead proceeded to page the manager. The manager came after a few minutes, she being busy with another customer. This didn't sit well with Mr. and Mrs. Douche McHosin. The manager is only one person, folks. She isn't superwoman... close, but not quite. She did come, though, only to tell me that while it was against company policy, she would go ahead and let me return it for them. This should have made them happy, right?
So I proceeded to scan the barcode, only for the computer to tell me that no such sku number exists in our system. *bullshit alert! bullshit alert!* I then went ahead and manually typed in the sku number, but still, there was no such sku number in our system. I looked carefully at the sku tag. IT WASN'T OUR TAG! I called the manager over again to repeat the process, while subtley eyeing the sku tag. She took the hint.
"Sir, our computer doesn't recognize this sku. And now that I look at the product.. we don't even sell this. That isn't our tag, either," she told them.
"Is it possible that they bought it somewhere else?" I asked politely.
"Oh yeah, like our friends just lied to us about where they bought it!!!!!" Mr. Douche Mchosin screamed.
"I'm not saying the lied, just maybe they made a mistake," I replied.
"Fuck this! Let's go!" Mr. Douche yanked the product off the counter, slamming it into wall in the process. He then stomped out the doors.
His wife, on the other hand, was not about to back down, which only made his exit all the more ridiculous, because after stomping out, he had to turn around and wait. *DOUCHE MCHOSIN, YOU GOT THE HOSE AND YOU GOT THE DOUCHEBAG, DOUCHE MCHOSIN YOU SMELL LIKE VINEGAR!* That's what his theme song would be if he were ever to become a superhero. What a dork, but I digress, as I have yet to get to his female counterpart.
For some strange reason, I thought that maybe Mrs. Douche might have a little more sense than her trogolodytic husband. Calmly, the manager and I both explained to her that we WANTED to help her, but we cannot return something into our system without the sku number. (I can't even get into the register unless I put a sku number in! I'm not fucking magic!) She sniffed her nose at both of us, telling us that we were being ridiculous and why would she pay for something she can't use. Well, actually, I thought to myself, you didn't pay for it, remember? You got it as a gift... Your story is starting to unravel, Hosey. Eventually, she stomps out the door, as well.
I then turned to the next customer, who as it turned out, also needed the manager's assistance. And he too, had to wait, because while I was assisting him, the manager had gotten side-tracked with yet another customer. I apologized profusely, but after having witnessed the Douches, he smiled and said he was more than happy to wait, that he would never give me a hard time. God Bless that man. I mean that from the bottom of my heart. Bless him and all his own.